Production and Operations Management
₱1,499.00 + VAT
Featured Speaker: Dr. Enrico C. Mina
TQM & Supply Management Consultant
October 29, 2021
9:00am – 12:00nn
Regular Rate Php 1,499.00 + VAT starting October 23, 2021
Early Bird Rate Php 1,399.00 + VAT until October 22, 2021
Group Rate Php 1,299.00 + VAT per pax for 5 – 14 pax
Super Group Rate Php 1,099.00 + VAT per pax for 15 or more pax
Inclusive of the Webinar Session, Presentation Materials of the Speaker and the Digital Certificate
Production and Operations Management
All business firms exist to serve the needs and expectations of people or organizations that they have identified as customers. Satisfying customer requirements to a high degree, while charging a competitive price, provides value for money and leads to sales revenues. Maintaining such value for money over time results in customer loyalty and repeat patronage, which is the basis for business growth, market share, and profitability. Satisfying customer needs and expectations is achieved through the provision of products (for manufacturing businesses) and services (for service businesses). Producing these products or rendering these services with effectiveness (the right products/services customers desire) and efficiency (with the most productive use of scarce resources) is the primary objective of production and operations management.
POM is at the very heart of achieving the organization’s primary mission. It must predictably transform inputs (such as materials and components, labor, supplies, machining, information, and the environment) in products/services that recipients (i.e., customers) find beneficial and for which they are therefore willing to pay. This is a complex undertaking requiring the coordinated functioning of the different but interacting and interdependent components of the production and operations process. This course discusses the basics of production and operations management.
At the end of this course, the participants would have been able to:
1. Explain what production and operations management is and what it can contribute to the better management of business and not-for-profit organizations
2. Understand and appreciate the importance of processes and the six elements that interact with one another to make them operational
3. Describe and explain the key operational concepts, principles, and theories that have been found to work and have great potential in helping production and operations managers to make sound, rational decisions that satisfy customer needs, wants, and expectations in an efficient and environmentally sustainable way.
4. Adopt a total-system view of an organization’s upstream and downstream supply chains and identify the key factors for their successful and sustainable integration and coordination
5. Explain the triple bottom line philosophy that is becoming more accepted in POM
This course is intended for operations managers, plant managers, procurement managers, distribution managers, CEOs or business owners, and corporate planners.
A. The principal purpose of a business
B. Customer requirements
C. What is a process?
D. Role of processes
E. Process elements
2. Process management
A. Process Muda (waste)
B. Process analysis using flowcharts
C. Process revision
3. Design of products and services
A. The product/service development flow
B. Preventing problems upstream rather than solving them downstream
C. Preferring the simple to the complex
D. Product quality dimensions
4. Service quality
A. The differences between products and services
B. The Service Triangle
C. Service gaps
D. Dimensions of service quality
5. Total Quality Management in operations
A. Kaizen (continuous improvement)
B. 5S Housekeeping and its value in operations
C. Lean manufacturing
D. Poka-yoke (zero defects by mistake-proofing the process)
E. Lean Six-Sigma Quality
6. Managing the Upstream Supply Chain
B. The tiers of upstream suppliers
C. Identifying, qualifying, and selecting supply partners
D. Establishing new and modern procurement practices
1. Frequent (even daily) delivery according to an advance schedule
2. Treating procurement and supply management as strategic, not merely operational
3. Conduct ABC Classification of procured items
4. Rationalizing the supply base by reducing the number of suppliers per item
5. Organize suppliers into a tiered structure
6. Establish long-term partnerships with high quality and reliable suppliers
7. Continuously share information with suppliers
8. Establishing clear, specific, measurable, and time-bound performance standards for suppliers and giving each regular data-based feedback
9. Engaging in supplier development if there are lapses in Tier 1 (or even Tier 2) supplier performance
10. Rewarding high-performing suppliers with awards and assurance of future business
11. Entering into long-term supply contracts with high-performing, reliable suppliers
12. Instituting automated reordering to replenish fast-moving items without overstocking
13. Instituting Vendor Managed Inventory for suppliers that provide a large number of critical inputs
14. Examining the possibility of Third-Party Logistics
15. Working even with authorized distributors and agents, instead of insisting of dealing directly with manufacturers of inputs
16. Treating key suppliers as valuable members of new product design and development teams
17. Engaging in development of SME suppliers that show a serious willingness to improve performance
18. Organizing suppliers into a suppliers’ association whose members practice mutual learning through benchmarking and sharing of best practices
19. Avoiding in-house production of inputs that can be produced better, cheaper, faster, and with better support service by external suppliers
7. Inventory Management
A. Function of inventory
B. Cost of keeping inventory
C. Keep inventory as low as possible and as high as necessary
D. Watch out for non-moving, slow-moving, and perishable/obsolescent inventory
E. Manage your warehouses to protect the items, keep them properly stored, clearly identify their location, and make retrieval easy and convenient, while maintaining safety
8. Managing Out-bound Logistics (Distribution)
A. Function: bringing the products/service closer to the customers, or where the customers prefer to buy
B. Designing the distribution channels
1. Direct selling
2. Two-channel Distribution
3. Three-channel Distribution
9. Maintenance Management
A. The need for maintenance
B. Equipment performance dimensions
2. Quality yield
4. Overall Equipment Effectiveness
5. Advantages of Planned Maintenance vs. Breakdown and Repair
C. Maintenance recordkeeping and scheduling
D. Maintenance metrics
1. Mean Time Between Failures (MTBF)
2. Mean Time to Repair (MTTR)
10. Managing operational risks
A. Identification of things that can potentially go wrong
B. Identification of the causes of these potential problems
C. Identification of both the probability and the seriousness of these potential problems
D. Institution of preventive actions to reduce the probability of occurrence
E. Institution of contingent actions to reduce the seriousness of the impact (including the identification of the trigger that will activate the contingent actions)
F. Integration into a Risk Management Plan that must be reviewed and updated at least annually
11. The Triple Bottom Line
A. Economic performance
B. Social responsibility
C. Environmental stewardship
This course can be held online over a three-hour period (9:00 AM – 12:00 NN).
RESOURCE SPEAKER: Dr. Enrico C. Mina
- Dr. Enrico C. Mina is an Associate Professor of the Ateneo de Manila University Graduate School of Business, who teaches various economics and business management courses. He has had 27 years of teaching experience, the bulk of which was at the post-graduate level at the AGSB. Dr. Mina returned three years ago from a three-year teaching engagement as Senior Lecturer at the Department of Business Studies of the Papua New Guinea University of Technology at Lae City, Morobe Province, Papua New Guinea. While there, he taught courses in basic economics and management and acted as the Director of the Executive MBA Program, which he helped conceptualize and design and in which he taught six courses.
- Dr. Mina also has extensive experience in the business world as manager, consultant, and trainer, particularly in the areas of Total Quality Management and kaizen (continuous improvement), operations and supply chain management, and strategic management.
- Dr. Mina is a faculty member as well at the Ateneo School of Government, teaching Applied Economics in the Public Sector. At the same time, he teaches MBA courses at the Ateneo School of Medicine and Public Health, whose curriculum seamlessly integrates medical science and management.
- He has written and published several research papers and original cases. While at PNG University of Technology, he wrote a textbook entitled Introduction to Economics for use by the university’s Department of Open and Distance Learning’s Adult Matriculation Program. He has also been the adviser of the Governance Innovation Report (equivalent to a masteral thesis) of 24 students at the Ateneo School of Government.
- Dr. Mina obtained his Doctor of Business Administration (DBA) degree from De La Salle University-Manila in 2011, his MBA from the Ateneo Graduate School of Business in 1979, and two undergraduate degrees (AB major in Economics and BSBA major in Management, Summa cum Laude) from De La Salle University-Manila in 1973.
We can conduct in-house training for the above program, Production and Operations Management, for your company to make it more customized to your requirements. Likewise, we can run other programs on Supply Chain Management.
In the same vein, with our battery of seasoned Filipino trainers or speakers, training consultants and facilitators, we can conduct other employee development programs for your people configured to your preferences:
HUMAN RESOURCE or HR
- Basic and Advanced HR
- Recruitment or Talent Selection
- Training or Learning and Development
- Job Evaluation
- Employee Compensation and Benefits
- Labor Law 101
- Flexible Work Arrangements
- Company Policy
- Employee Discipline
- Administrative Hearing
- Job Contracting
- Basic Taxation
- All About VAT
- Withholding Taxes
- Tax Assessment
- Percentage Tax
- Legal Strategies to Reduce Tax
- Handling B.I.R. Audit
- Employee Benefits Tax
- Basic Accounting and Bookkeeping
- Understanding Financial Statements
- Strengthening Your Accounting Systems
- Internal Control
- Accounting for Non-Accountants
- Finance for Non-Financial Professionals
SUPPLY CHAIN MANAGEMENT
- Introduction to Materials Management
- Warehouse Management
- Inventory Planning and Control
- Modern Procurement
- Supply Management
LEADERSHIP, MANAGEMENT OR SUPERVISION
- Basic Leadership and Management Excellence
- Supervisory Leadership Development
- Developing Your Managerial Leadership
- How to Bring Out the Best in People
- Awaken the Sales Champion in You
- Professional Selling
- How to Handle Objections
- 39 Ways to Close More Sales
- Customer Service
- Telephone and Email Etiquette
- Top Techniques to improve Collection
- Work Attitude and Values Enhancement
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POWERMAX WEBINARS. As a leading corporate training provider, Powermax currently offers live webinars which are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site –www.powermax.ph to see our other webinars.
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Keep safe and God Bless!
₱1,499.00 + VAT
Production and Operations Management
₱1,499.00 + VAT